Delete your account
You can delete your DCmove account whenever you like. There is no form to fill in and nobody to ask: the app does it, and so does an e-mail if you no longer have the app installed.
From the app
- Sign in to DCmove.
- Open Profile.
- Choose Delete account and confirm.
The confirmation is asked once, and the deletion happens immediately after it.
By e-mail
Write to privacy@dervet.com from the address the account is registered with, asking for the account to be deleted. Writing from that address is what lets us know the request is yours. We answer within 30 days, and in practice sooner.
What is deleted
- your name and surname
- your e-mail address and username
- your credentials
- your link to the devices you own or manage
- your preferences, your parameter presets and any custom device translations you saved
What stays, and why
A door outlives an account. The devices themselves stay registered on the platform — serial number, firmware version, operating counters, technical logs — because they are the machine's own data, not yours: another user may look after the same door tomorrow, and its service history has to follow the machine. After your account is deleted, none of it is associated with you any more.
Some technical and diagnostic logs are kept for security and for legal obligations. How long, and on what legal basis, is set out in section 7 of the privacy policy.
Before you go
If you are the only account on a door, consider sharing it with a colleague first, or telling whoever installed it: once your account is gone, the link between you and that door cannot be restored, and the door will need to be added again by someone else.
Questions about any of this: privacy@dervet.com.